Our company was founded on delivering real, personal service. We are excited about FIRMA recently opening for business in numerous states within the U.S.

Welcome to FIRMA Foreign Exchange.

Trading Support Advisor

Are you looking to work for one of the best?

FIRMA Foreign Exchange was recently named one of the Best Workplaces in Canada (2013 & 2011) and Recommended Employer in the Australian Business Awards (2012).  Check out our other awards here: http://firmafx.com/ca-en/company/awards-and-distinctions/.

FIRMA Foreign Exchange is one of the world’s leading foreign exchange brokers (B2B) with locations across Canada, the United Kingdom, New Zealand, and Australia. Our company has over 17,000 customers worldwide and 22 international branch offices.

We trade in all major international currencies in excess of 5 billion dollars annually. Working with financial institutions worldwide, we process trades for businesses of all sizes or individuals making major purchases outside their country of origin. Furthermore, we offer our clients international wire transfers, foreign currency drafts, forwards contracts, foreign currency payables services and exclusive market information.

The objective of the Trading Support Department is to create one point of contact for any and all currency trading related queries, exceptions and escalations.

 As a Trading Support Advisor, your primary responsibilities include:

  • Troubleshoot daily financial complications; provide corrective action and hands on training.
  • Log details of inquiries, comments and complaints utilizing a ticketing system.
  • Track and follow up on unresolved items.
  • Provide customer service and sales support to the FIRMA Salespeople and all interdepartmental customers.

Qualifications include:

  • Dedication to Customer Service is paramount.
  • Exceptional interpersonal and communication skills.
  • Ability to quickly analyze and solve problems on-the-fly.
  • Excellent organizational and task management skills.
  • Flexible, adaptable and must be able to work under pressure.
  • Self-motivated and able to function well independently or in a group environment.
  • Ability to excel in a fast-paced environment & meticulous attention to detail.
  • Work experience in a financial environment is an asset.

The department hours of operation are Monday to Friday, 6:30am to 5pm.  We are currently hiring for an 8 hour day shift; however the ideal applicant would be flexible.  Start date is ASAP.

Total Compensation:

  • $40k/year plus eligible for a maximum 10% performance bonus per year.
  • Medical and dental benefits, healthcare spending account.
  • 10 vacation days, 5 personal days.
  •  1/2 Friday off per month after 6 months employment with FIRMA.
  • Employee recognition system – movie tickets, iPod.
  • Other perks – discounted ETS pass, casual Fridays, fresh fruit and beverages, staff appreciation events etc… 

If this opportunity is of interest and you meet the above qualifications, please submit your resume to edmontonrecruit@firmafx.com.

FIRMA Foreign Exchange would like to thank all applicants for their interest, however, only qualified candidates will be contacted. 

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